When customers flip the switch, they expect their lights to come on. Employees across the Exelon family of companies work every day to enhance the local power grid and meet the expectations of more than 10 million customers nationwide.
Pepco invested more than $272 million last year to modernize aging equipment, install new technology and trim trees – all to provide safe and reliable service to our customers and the communities we serve. And we recently announced that we are now providing faster and better service than ever before.
In the District of Columbia, the average number of outages decreased by 20 percent compared to the previous low set in 2014. When customers did experience an outage, we restored power an average of 37 minutes faster than in 2014.
Overall, outages in the District have decreased by 37 percent over the past five years.
In Maryland, the average number of outages decreased by 30 percent compared to the previous low set in 2016. When customers did experience an outage, we restored power an average of 14 minutes faster than in 2016.
Overall, outages in Pepco Maryland have decreased by 49 percent over the past five years.
We will continue working to improve reliability for customers. From inspecting existing infrastructure and building new, stronger equipment, to using innovative technologies to improve system reliability – it’s all part of our commitment to providing safe and reliable service that our customers can count on.