Restoring power after a devastating storm can sometimes be a thankless task for the crews and customer care representatives working around the clock. But that’s not the case when you’ve got the incredible customers that Pepco employees are encountering as they work tirelessly across our service area in the wake of the devastating Winter Storm Riley.
From social media posts to customer care center calls to good old-fashioned emails, our customers have been taking a minute to send their thanks to the men and women getting their power back on after Riley’s punishing winds and rain knocked out more than 2.1 million people this weekend.
Here’s a peek at some of the kind words headed our way from customers.
In the District of Columbia and Maryland:
“Customer called back for no reason other than to “give a praise report.” She said that her power is back and that she is very pleased with the service provided. She ended by saying “you are totally awesome!’” – Customer Care representative
“Customer called back to advise that he has power and to state that every encounter has been a positive experience.” –Customer Care representative