If you’ve been impacted by the federal government shutdown, Atlantic City Electric is here to support you. We understand this can be a stressful time, and our team is committed to helping you manage your energy bills and keep your service on. Available support includes:
- Flexible payment options: Impacted customers can access payment arrangements up to 12 months and budget billing plans to help manage monthly expenses and avoid service disconnection.
- Late payment charge waivers: A 30-day waiver on late payment charges will be granted in increments for affected customers.
- Streamlined verification: Customers will not be required to provide government ID to access additional support measures. Government furlough characteristics will be added to customer accounts to properly track impacted customers.
- Proactive Assistance Resources: Customers will be connected to agency assistance programs and tools, including:
- Atlantic City Electric’s Assistance Finder tool which helps identify bill assistance and energy efficiency programs that customers may qualify for.
- Single Stop, which helps customers quickly and privately check if they qualify for other benefits, including help with housing, money, food, school, healthcare, childcare, taxes, utility bills, and more. Customers can access the tool anytime on their phone, tablet, or computer.
Additional Programs to Help You Save
- Customer Relief Fund: Eligible limited- and moderate-income customers can receive up to $300 in bill relief.
- Gift of Energy: Friends or family can make a payment toward your energy bill to help you through this time.
- High-Usage Alerts: Get notified if your energy use is higher than usual so you can take action and save.
- Energy Efficiency Offerings: Access services and incentives to help you lower your energy use now and in the future.
Impacted workers can learn more by reaching out to our Customer Care team at 800-642-3780 or visit atlanticcityelectric.com/BillSupport.