User-friendly. Easy. Accessible. Clean and clear.
Every business, no matter how big or small wants customers to describe their website using these kinds of terms. It means they see something appealing on their screens. It means they’ve landed on a page that makes sense to them – a site they want to return to, buy from, do business with, click through, and bookmark. It means they’re satisfied with the experience and they feel like they’ll be able to find what they want, when they want it, anytime they log on or plug in the URL.
Pepco Holdings – and the entire Exelon family – have the same goals. We know that our customers expect an easy-to-use website with clear navigation tools, pleasing visuals, and helpful links and resources to meet their needs. Our new and improved homepages at atlanticcityelectric.com, delmarva.com, and pepco.com reflect those goals.
Some of the changes are subtle, but each update to our site is intended to make our customers’ lives easier and highlight the priorities shared across Atlantic City Electric, Delmarva Power, and Pepco. We’ve made it easier to find the “My Account” feature where you can access your energy account. Bill pay and outage information is easy to find right from the homepage. There’s also more information on bringing smart energy, safety, and resilience to our communities, and you’ve got immediate access to download our free mobile app.
More improvements are coming throughout the year, and we’ll be unveiling additional features and revamps in the months ahead. We hope you find our websites useful. We look forward to continuing to provide you with the best possible service, and the safest, most reliable and affordable power to everyone who lives and works in the District of Columbia, Maryland, Delaware, and South Jersey.