All of our Delmarva Power employees are committed to serving our customers each day but for some, that service has spanned their entire career. October 6-10 recognizes those working in customer service roles and for Jackie Harmon that passion has carried for 50 years. From her first day at the Indian River Power Plant in 1975 to her current role as a senior supervisor for Customer Care, Harmon’s journey is a testament to dedication, resilience and the power of service for customers across Delaware and Maryland.

Harmon began her career in the Indian River Power Plant cleaning crew, ensuring the facility met environmental standards and supporting operations in any way she could.

“I started at Delmarva Power and Light in 1975, cleaning machinery, handling repairs, and even testing the waters of the Indian River Inlet to protect our community,” Harmon recalls.

Her drive and work ethic quickly led to new opportunities. Less than a year later, Jackie became the first African American woman to work in the Ocean City, Md., office, starting as a cashier. Before the automation used today, cashiers did much more than process payments—they calculated bills, managed service turn-ons, and dispatched service orders, laying the groundwork for today’s Customer Care Representatives.

Harmon’s commitment to innovation and customer service led her to:

• shattering the glass ceiling again as the first African American woman senior representative in the Salisbury, Md., office.
• being selected for the company’s first computerized billing system project,
• becoming active in IBEW Local 1307
• launching the Energy For Tomorrow project, which introduced heat pumps to more than 2,000 customers in Ocean City, Md., bringing the community together through town meetings and outreach

As the company evolved—becoming Conectiv and returning to Delmarva Power — Harmon remained at the forefront of change, playing a key role in opening customer care walk-in offices and call centers across Delaware and New Jersey while serving as the acting operations manager.

Today, Harmon continues leading and mentoring the next generation of customer care professionals.

“This job has always been a passion of mine,” she says. “I’ve been able to serve our customers, support my colleagues and stay committed to my family and my purpose.”

As she celebrates 50 years, Harmon’s impact and legacy is felt not just in the offices she’s worked in, but in the lives of the customers and communities she’s served.