All Stories

Restoring Customers Despite Significant Damage from Winter Storm Toby

More than 2,000 resources from as far as Illinois are working 12-to 16-hour shifts as part of the around-the-clock-effort to restore service to Atlantic City Electric customers impacted by Winter Storm Toby. Major tree damage, broken poles, downed wires and damaged electric equipment are a few of the many challenges facing crews as they perform their important work.

Field crews from Atlantic City Electric’s sister utilities Delmarva Power, Pepco, ComEd, and PECO, along with resources from PSE&G, are working alongside Atlantic City Electric and local contractor crews as part of the massive effort.

Many major pieces of electrical equipment have already been repaired. As of 7 p.m., Thursday, approximately 30,000 Atlantic City Electric customers remained without electric service. Crews have already restored service to more than 85,000 customers since the damaging storm began yesterday morning.

Based on the current damage, service for most customers will be returned overnight. Customers in the most damaged areas, including parts of Cumberland, Gloucester, and Salem counties, should have their service restored late Friday night.

Customers can visit Atlantic City Electric’s website at, use our mobile app, or contact the company at 1-800-833-7476 for the latest estimate of when service will be restored to their home. It is important for customers to understand that these estimates can, and do, change. Estimated restoration times are based on current conditions and damage. When crews arrive on site and assess damage for a particular outage, the crew will provide an updated estimated restoration time. The company then continues to update the estimated restoration time as crews complete their work. Restoration times for specific outages may change frequently.

Atlantic City Electric remains focused on the safety of employees, customers, and the local communities. As work continues, Atlantic City Electric urges customers to take precautions for their safety; stay away from downed power lines and report them to Atlantic City Electric immediately. Check on neighbors, friends, the elderly and others who may be without service. Exercise caution when using generators to power your home and never use a generator, grill or other similar devices indoors or in an attached garage.

As crews continue to restore service, Atlantic City Electric thanks its customers for their patience and understanding.